Dispatcher training courses are typically offered by companies to new hires. They are designed to teach you the skills necessary for working in a safety-conscious environment. 

These courses teach how to pick up incoming calls and divert them from the recipient or an impossibly busy dispatcher. However, dispatcher training courses can be confusing for some employees. Here’s a look at the pros and cons of these courses.

dispatcher training courses

Pros of Dispatcher Training Courses

If you’re considering a career in emergency dispatching, you may wonder if dispatcher training courses are worth the time and money. Here are five pros of taking dispatcher training courses:

1. You’ll Learn the Basics of Emergency Dispatching

If you’re new to emergency dispatching, taking a dispatcher training course can give you a crash course in the basics. You’ll learn about the different types of dispatch systems, how to communicate with callers, and how to prioritize calls.

2. You’ll Get Hands-On Experience

Most dispatcher training courses include a hands-on component, whether a simulation lab or an internship. This can be a great way to get experience in the field and see if dispatching is the right career for you.

3. You’ll Learn About the Latest Technology

Dispatcher training courses can help you keep up with the latest technology in emergency dispatching. You’ll learn about new software, hardware, and systems that can help you do your job better.

4. You’ll Meet Other Dispatchers

If you’re looking to network with other dispatchers, a dispatcher training course is a great way to meet people in the field. You can learn from your classmates and build relationships that may come in handy later in your career.

5. You May Get a Job Offer

In some cases, dispatcher training courses can lead to a job offer. If you impress your instructors and classmates, you may be able to land a job at a dispatch center.

Cons of Dispatcher Training Courses

If you’re thinking about becoming a dispatcher, you may wonder if there are any downsides to dispatcher training courses. Here are 5 potential cons of taking a dispatcher training course:

1. They Can Be Expensive

Dispatcher training courses can cost hundreds or even thousands of dollars. If you’re on a tight budget, this may not be your best option.

2. They Can Be Time-Consuming

Dispatcher training courses can take anywhere from a few days to several weeks to complete. This may not be ideal if you’re looking for a quick way to get trained.

3. They May Not Be Necessary

In some cases, you may be able to get a job as a dispatcher without taking a training course. It depends on the employer and the requirements of the position.

4. They May Not Be Available in Your Area

Dispatcher training courses are not offered in every city or town. You may have to travel some distance to find a course that’s offered near you.

5. You May Not Learn Everything You Need to Know

Dispatcher training courses may not cover everything you need to know to do the job. In some cases, you may need to learn additional skills on the job.


Overall, dispatcher training courses can be beneficial for those who are looking to start a career in dispatch or improve their skills. 

However, there are also some drawbacks to consider, such as the cost and time commitment. Ultimately, the decision of whether or not to take a dispatcher training course is up to the individual.


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